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Privacy policy

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Effective Date: June 27, 2026 Entity: IR INFOTECH Platform: Pundi (pundi.in)

This Privacy Policy explains how IR INFOTECH ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use the Pundi website (pundi.in) and mobile application (collectively, the "Platform"). By using our Platform, you agree to the practices described in this policy.

1. Information We Collect

To provide you with our hyperlocal delivery and service aggregator features, we collect the following types of information:

  • Account Information: When you sign up for Pundi, we collect your name, email address, phone number, and account password.

  • Location Information: We collect your device’s GPS location only when the app is in use. This is strictly utilized to show you nearby stores, recommend relevant services, and ensure accurate delivery routing. We do not collect background location data when the app is closed.

  • Vehicle Rental Data Exemption: For users utilizing our vehicle rental services, please note that Pundi does not collect, process, or store any sensitive government identification proofs (such as Aadhar cards, PAN cards, or Driving Licenses) on our servers.

2. How We Use Your Information

The information we collect is used to operate and improve the Pundi platform. Specifically, we use your data to:

  • Create and secure your user account.

  • Process and fulfill your orders for food, groceries, e-commerce, parcel deliveries, and vehicle rentals.

  • Manage your Pundi Internal Wallet balance and transactions.

  • Provide customer support and resolve disputes.

  • Send order confirmations, OTPs, and delivery updates.

3. Information Sharing & Third-Party Services

We do not sell your personal data. We only share specific information with trusted partners necessary to fulfill your requests:

  • Vendors & Delivery Agents: To ensure smooth order fulfillment, we share your name, delivery address, and phone number with the local shop/vendor fulfilling your order and the assigned delivery personnel.

  • Payment Processors: Online payments made via credit/debit cards or UPI are securely processed by our payment gateway partner, Razorpay. We do not store your full card details or UPI PINs on our servers.

  • Internal Wallet: Pundi features an internal digital wallet. This wallet is managed entirely by IR INFOTECH internally and is strictly independent; it is not linked to any external third-party payment gateways.

  • Communication Services: We utilize MSG91 to send critical SMS alerts and OTPs, and Zoho for sending transactional and promotional emails.

4. Data Retention and Account Deletion

You have full control over your account and personal data.

How to Delete Your Account:

  1. Navigate to your profile settings at: [https://pundi.in/profile?page=profile-settings](https://pundi.in/profile?page=profile-settings)

  2. Click on the three dots (menu) icon.

  3. Select the Delete Account button.

  4. Confirm your request on the pop-up screen.

Upon confirmation, your account will be immediately disabled, and you will lose access to the platform. Your personal data will be permanently deleted from our active servers within 60 to 90 days, subject to any legal obligations to retain transaction records for taxation or regulatory compliance.

5. Communication and Marketing

We may use your registered phone number and email address to send you promotional offers, discounts, and updates about Pundi.

  • Opting Out: You have the right to opt out of marketing communications at any time. You can do this by clicking the "unsubscribe" link at the bottom of our promotional emails or by updating your communication preferences within your account settings.

6. Children's Privacy

Pundi requires users to be at least 14 years of age to use the platform. Minors aged 14 and above may only use the platform with the direct involvement, supervision, and consent of a parent or legal guardian. If we discover that we have collected information from a child under 14 without parental consent, we will take immediate steps to delete that information.

7. Data Security

We implement standard, commercially reasonable security measures to protect your personal information against unauthorized access, alteration, or destruction. Passwords are cryptographically hashed, and sensitive communications between your device and our servers are encrypted.

8. Contact Us & Grievance Officer

If you have any questions, concerns, or grievances regarding this Privacy Policy or how your data is handled, please contact our designated Grievance Officer:

Email: support@pundi.in

Physical Address:

Pundi Official Store
Near Panchayat, Dharmasthala
574216, Belthangady
Karnataka, India