Because we source products directly from local vendors, there are a few limits on returns. We want to be completely fair and transparent with you about this process.
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Verification at Delivery: Our two-step verification process means we check the item before it leaves the store and right when it reaches your door. Please check your items carefully during delivery.
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Placing a Return Request: If you still find an issue with the product after delivery, you can place a return request through the Pundi app.
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Our Verification: Once you place a return request, our team will review the issue. If the claim is valid (such as a damaged or completely wrong item), we will process your return and issue a refund.
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Warranty and After-Sales Service: Pundi is a delivery and ordering platform. Any product warranties, repairs, or after-sales services are completely handled by the original brand and the local vendor who sold the item.
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Refund Process: Approved refunds will be sent back to your original payment method within a few business days.